Terms & Conditions
Version 1.1 – Effective 28 April 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between Wellfounded Agency Pty Ltd (ABN 80685651825) trading as PitchMate (“PitchMate”, “we”, “us”, “our”) and you (the individual or entity that registers for, accesses or uses the Service). By creating an account, uploading a deck or otherwise using PitchMate you agree to be bound by these Terms. If you do not accept them, you must not use the Service.
1. The Service
PitchMate is a cloud-based software tool that analyses PDF pitch decks via artificial-intelligence models and returns an eight-pillar scorecard with feedback (the “Service”). The Service is currently provided in open beta; functionality may be modified, suspended or discontinued without notice.
2. Eligibility
You must be at least 16 years old and legally capable of entering into contracts. If you act on behalf of an organisation, you warrant that you have authority to bind that organisation and that all references to “you” apply to that entity.
3. Accounts and Security
You are responsible for all activity conducted under your credentials. You must keep passwords and API tokens confidential and notify us immediately at support@pitchmate.app if you suspect unauthorised access.
4. User Content
4.1 Ownership. Except for the licence in clause 4.2, PitchMate claims no ownership in your uploaded pitch deck or other user-supplied material (“User Content”).
4.2 Licence. You grant PitchMate a worldwide, non-exclusive, royalty-free licence to host, copy, process and display User Content solely to provide and improve the Service.
4.3 Deletion. We retain the PDF you upload for as long as your account remains active so that you can rescan or review past results. If you want the file permanently removed during the open-beta period, email support@pitchmate.au with the subject line “Delete My Deck.” We will delete the stored PDF within thirty (30) days of your request.
4.4 Confidentiality. We will not intentionally disclose your User Content to third parties, save for subprocessors bound by confidentiality agreements.
4.5 Overlap of ideas. You acknowledge that many start-ups address similar problems. PitchMate or its affiliates may independently develop products or features that are similar to concepts in your User Content (“Similar Materials”). PitchMate will not use your confidential information to create Similar Materials; however, independent similarity shall not give rise to any claim of infringement, misappropriation or compensation.
5. Acceptable-Use Rules
You must not (a) upload content you lack the right to share; (b) violate law or third-party rights; (c) introduce malware or disrupt the Service; (d) reverse-engineer or circumvent security; (e) falsely present the Service’s output as legal, financial or investment advice. We may suspend or terminate your account for any breach.
6. Fees and Payment
Paid features are billed immediately at checkout through Stripe. Prices are stated in Australian dollars exclusive of GST unless specified. Fees are non-refundable except as required under the Australian Consumer Law (“ACL”).
7. Consumer Guarantees
Nothing in these Terms excludes any non-excludable right or remedy you have under the ACL. Where the ACL permits, PitchMate’s liability for a failure to comply with a consumer guarantee is limited, at PitchMate’s option, to re-supplying the Service or refunding the price paid for that supply.
8. Disclaimers
8.1 Beta. The Service is provided “as is” and “as available.” Functionality may be incomplete or contain errors.
8.2 AI output. Scorecards and recommendations are automatically generated by AI models and may be inaccurate, incomplete or outdated. They are general information only and do not constitute legal, financial, accounting or investment advice. You must independently verify any output before relying on it.
8.3 No fiduciary duty. PitchMate does not owe you any fiduciary or advisory obligations.
9. Limitation of Liability
To the fullest extent permitted by law and subject to the ACL:
PitchMate will not be liable for any indirect, special, incidental or consequential loss, or for loss of profit, revenue, data or business interruption.
PitchMate’s aggregate liability for any claim arising out of or relating to the Service is capped at (i) AUD $100 or (ii) the total amount paid by you to PitchMate in the three (3) months preceding the event—whichever is greater.
10. Indemnity
You indemnify and hold harmless PitchMate, its directors, officers and employees against all claims, damages, costs and expenses arising from (a) your breach of these Terms; (b) your User Content; or (c) your misuse of the Service.
11. Intellectual Property
All software, models, interfaces, design elements and content supplied by PitchMate (collectively, “PitchMate IP”) are owned by or licensed to us. Other than the limited right to use the Service under these Terms, no rights in PitchMate IP are granted.
12. Termination
You may cease using the Service at any time. We may suspend or terminate the Service or your access immediately if you breach these Terms, if required by law, or at the end of the beta. Clauses 4–11, 13–15 survive termination.
13. Privacy
Our Privacy Policy describes how we handle personal information and forms part of these Terms.
14. Changes to Terms
We may revise these Terms. Material changes will be posted on pitchmate.au and e-mailed to registered users at least seven (7) days before taking effect. Continuing to use the Service after that date constitutes acceptance.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of that State. Before litigating, the parties must attempt in good faith to resolve any dispute by negotiation for at least thirty (30) days.
16. Contact
Wellfounded Agency Pty Ltd, Suite 302/13 Wentworth Ave, Sydney NSW 2000
support@pitchmate.au